How to raise a concern
On a day to day basis many decisions are made to ensure we are providing the best education for all pupils in a safe environment. Such decisions take into account the needs of all pupils at Springmead Primary. There may be occasions when you have a concern about your child’s education or wellbeing whilst a pupil at Springmead Primary In such an event you should follow the procedure below so the matter can be dealt with appropriately:
Step 1: Bring the matter to the attention of the class teacher in the first instance who will listen to your concerns and act accordingly. You will receive a response to your concern within 5 school days.
Step 2: Following a response from the class teacher, if your concern isn’t resolved to your satisfaction, you can take this further by requesting a meeting with the headteacher. To request such a meeting you should contact the school office on 01707 331508 to make an appointment, or put your request in writing and hand in at the office. A meeting will be arranged within 10 school days of the concern being registered – e.g. date of call/date of letter
Step 3: If you remain dissatisfied please request a formal complaints form (copy can be obtained from the school office) for completion and returning to the school office in a sealed envelope and marked for the attention of the Chair of Governors (marked urgent attention – to be opened by addressee only). The Chair of Governors will arrange for a panel of impartial governors to hear your complaint – in line with the school complaints policy, this hearing must be convened within 28 school days of the date on the complaints form.
Springmead Primary has a complaints policy (approved by the governing body) which details the process: Informal (class teacher); Stage 1 (headteacher); Stage 2 (formal hearing convened by a panel of impartial governors). The policy is available on request from the school office either by email at firstname.lastname@example.org or contacting the school office on 01707 331508.
In the event your concern relates to the Headteacher, you should put your concern in writing and hand into the school in a sealed envelope marked for the attention of the Chair of Governors (to be opened by addressee only).
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